First. Is this a new service install / new move-in or an existing service ? Is / are the light / lights on the modem/gateway lit steadily, or are they blinking (what color)?
Pattyice11. I’m sorry you’re having trouble getting your Internet activated. Let’s see if we can narrow down what’s stopping it. First, make sure the modem is securely connected to the coax cable and powered on. Then try completing the activation again through the Xfinity app. What happens when you try to activate it? Are you receiving an error message, or is the app getting stuck at a certain step?
EG
Expert
•
122.5K Messages
1 day ago
First. Is this a new service install / new move-in or an existing service ? Is / are the light / lights on the modem/gateway lit steadily, or are they blinking (what color)?
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XfinityDilary
Official Employee
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3.9K Messages
3 hours ago
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EG
Expert
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122.5K Messages
2 hours ago
@Pattyice11
My questions ?
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