Visitor
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1 Message
Internet wifi
I cannot get internet connection on my phone at home. Since last week. I just got a new phone and am still offline. I have Verizon service for my phone but xfinity for internet.
Visitor
•
1 Message
I cannot get internet connection on my phone at home. Since last week. I just got a new phone and am still offline. I have Verizon service for my phone but xfinity for internet.
XfinityNatalie
Official Employee
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1K Messages
7 hours ago
Greetings, Idgie90! Thanks for reaching out to our XFINITY Community forum with your phone and Wi-Fi connectivity issue. I understand it is vital to be able to use the Wi-Fi connection at home to avoid using your mobile data too. Rest assured, our team is here to help!
Can you please confirm if this Wi-Fi issue is impacting other devices at home or just this phone? If so, what phone make and model are you using? Also, please let us know if you've already completed the steps below.
-Make sure your phone isn't in airplane mode.
-Update your OS, so your phone is running on the latest software.
-Confirm that your phone is showing 4G LTE or 5G on the top of your screen.
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