1 Message
Internet way slower than what I pay for.
It takes me over 20 my minutes to download a game that has only 1gb of data and this has been consistent for awhile. I pay for way better service that this and the app customer service is useless and will not let me speak to an agent.
XfinityLinda
Official Employee
•
1.7K Messages
2 months ago
Thank you for connecting with us here in our community, @user_pxx4s6, about your internet connection. We'd be happy to look into this for you. Are you downloading your game over ethernet or Wi-Fi? Have you tried any troubleshooting on your end? I usually start with checking the coaxial to make sure it's secure and finger tight. Then I unplug, wait 30 seconds, and restart the modem. This brings up and updates the modem to the current firmware. Can you also look at the coaxial cable to see if it looks old, damaged, or kinked? If it does, we recommend swapping it out for a new cable and splitters (if present).
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