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user_62b9ba
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Wednesday, April 19th, 2023 1:33 PM

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Internet usage spiked with no changes

April 2023 my internet usage has spiked despite no changes to my routine or usage. I've exceeded the 1.2Tb limit on day 18 when I typically use less than 600gb/month.  On 4/18 alone I used 413gb in one day.  This does not appear to be a me problem.

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2 years ago

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user_2c689b

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2 years ago

We have experienced the same thing. Starting in April 2023 and continuing. My wifi router (provided by a different company) shows a much lower GB usage. Something is fishy. 

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CCValerie

Official Employee

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974 Messages

Hi there, @user_62b9ba and @user_2c689b, thank you for taking the time to share your experience with us on our Xfinity Forums. I am sad to hear you are both experiencing an issue with the data reporting. Please send us a direct message with your full name and service address so we can review. 

Here's the detailed steps to direct message us: 

 • Click "Sign In" if necessary

 • Click the "Direct Messaging" icon (upper right corner of this page)

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 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

 • Type your message in the text area near the bottom of the window

 • Press Enter to send your message

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2 years ago

0

wprivera

Visitor

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6 Messages

2 years ago

I have a Unifi Router / Firewall. All network internet traffic goes through that firewall. It also records all internet usage per device, down to the hour. My firewall consistently reports 1/3 to 1/2 less data usage than Xfinity reports on their online data usage meter. I've seen other posts on this Xfinity Forum where customers report the same issue with SOPHOS, and PFSense firewalls. Why is the Xfinity data monitor reporting more data usage than our on premises firewalls? 

We can't all be wrong.

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