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user_uiis6i
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Wednesday, January 29th, 2025 2:26 AM

Internet usage jumped 25% in 4 hours

Just like the title says, our Internet usage with two days left jumped from 75% - 100% within four hours when no one was home.

I checked my router and there is no data currently being transferred. This data can't be accounted for.

Something fishy is going on.

Question

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Updated 

3 months ago

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XfinityAmandaB

Official Employee

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2.1K Messages

3 months ago

 

user_uiis6i Thank you so much for reaching out for help with your data usage concerns. Your data usage includes private information, so we limit who has access to that information. Our Customer Security assistance team handles data usage concerns. You can reach them by calling 1-800-Xfinity and asking to be connected.  

 

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