1 Message
Internet usage increase
Hello, in looking at my home internet usage, it has increased by about 10 times what was used per month previously, going back to Aug. 23. I looked at devices and no big change in devices or normal daily usage. Is there any way to account for the drastic increase?
XfinityVianney
Official Employee
•
2.1K Messages
1 year ago
Hi, @user_data321. Thank you for reaching out. I see you have questions about an increased data usage you saw recently, and you stated you haven't made any major changes. There could be a few reasons you might see more data some months than others, and you can read more about the Data Usage plan here.
The best way to stay on top of your usage or view what days you use more is to rely on the Xfinity App to find out how much data you use or see your data usage history for the month as you work to track things down. You can also use the Xfinity App to identify and pause specific devices. This is a great way to help narrow things down.
If you've done all these steps and feel the data is not correct, you could reach out to our Customer Security Assurance Team to have this investigated further.
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