M

Visitor

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2 Messages

Tue, Sep 27, 2022 1:42 AM

Internet Upgrade

I have been a Xfinity customer for about a year now and I had the Fast (300mbps) internet. And a few days ago I upgraded to the Gigabit Extra (1200mbps) internet so I ordered a new XFI box to go with the new internet I got I just received it today and its still going by my old speeds at the 300mbps and I was wondering when it was gonna change to my new speeds

XfinityJay

Official Employee

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525 Messages

2 months ago

@MickeyB_03.

 

Thanks for reaching out. Your order may still be pending. We can help make sure of that.

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Visitor

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2 Messages

@XfinityJay​ thats what it was it finally updated today, thank you for your time

Official Employee

 • 

459 Messages

Awesome! I am happy to hear that your Internet speeds have been provisioned correctly. Is there anything else we can assist you with today? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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