Skip to main content

    Support

    Offers

M
MickeyB_03
1st Topic

Visitor

 • 

2 Messages

Tuesday, September 27th, 2022 1:42 AM

Closed

Internet Upgrade

I have been a Xfinity customer for about a year now and I had the Fast (300mbps) internet. And a few days ago I upgraded to the Gigabit Extra (1200mbps) internet so I ordered a new XFI box to go with the new internet I got I just received it today and its still going by my old speeds at the 300mbps and I was wondering when it was gonna change to my new speeds

Question

 • 

Updated 

3 years ago

103

1

0

This conversation is no longer open for comments or replies and is no longer visible to community members.

CCJay

Official Employee

 • 

618 Messages

3 years ago

@MickeyB_03.

 

Thanks for reaching out. Your order may still be pending. We can help make sure of that.

To send a direct message [private message]:

  •    Click "Sign In" if necessary
  •    Click the "Direct Message" icon or https://comca.st/3LYl9aA
  •    Click the "New message" (pencil and paper) icon
  •    The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •    - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •    - An "Xfinity Support" graphic replaces the "To:" line.
  •    Type your message in the text area near the bottom of the window
  •    Press Enter to send it

2

0

MickeyB_03

Visitor

 • 

2 Messages

@XfinityJay​ thats what it was it finally updated today, thank you for your time

3 years ago

0

XfinityRoberto

Official Employee

 • 

1.8K Messages

Awesome! I am happy to hear that your Internet speeds have been provisioned correctly. Is there anything else we can assist you with today? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

forum icon

New to the Community?

Start Here