Internet unusable during covid-19
A bit of a rant (sorry), but wondering...
Since covid-19 has forced people to work from home, my xfinity internet has been virtually useless during the day. Prior to this -- and even now in the middle of the night -- I get 200+M download and 5+ upload on my 175/5 account. but during the workday, I often can't even bring up a web page, and upload speeds (speedtest.net, etc) are typically around 0.5M when it's working, while download is around 40M. Working from home -- as required -- requires internet/VPN access, and is just an exercise in futility.
I opened a call with Comcast March 9th. Since then, I've made many escalation calls, was given many promises by managers to call me back, 2 separate tech house visits and a 3rd visit by 2 tech supervisors. They re-wired the entire place and replaced the modem twice. Finally, the supervisors did a detailed analysis on the drop from the pole and agreed it wasn't a problem in my house. Those supervisors talked with their network team, who said my neighborhood's network is simply overloaded due to everyone being home. They closed the ticket as there was "nothing more they could do". Three weeks since this started, and if anything it's worse.
My next question was whether there were any plans to improve the situation. I was told "no". So my next question was whether they were going to do anything to compensate me. I was told "don't know".
I am sure I'm not alone. Talking to people at work, most have a slow-but-working internet. But looking online in various forums, I see lots of people in my situation. Does anyone have any information on comcast's plans to address this?
Of course, I care more about getting it working vs getting an account credit, but I'm paying for a service that isn't working -- which doesn't seem right.
Tomorrow, I have ATT doing a DSL install as a second line. Tbd how reliable they are during covid-19, but I need to get online somehow...