1 Message
Internet unstable
Internet has been incredibly unstable for the past week. And yes I’ve rebooted, done a check, and still everything is ‘fine’ but it’s not. HELP!!!
1 Message
Internet has been incredibly unstable for the past week. And yes I’ve rebooted, done a check, and still everything is ‘fine’ but it’s not. HELP!!!
XfinityGabriel
Official Employee
•
2.2K Messages
1 year ago
Good day to you, @user_vf0pmn
I hope this message finds you having a nice weekend so far. Thank you for your time spent in reaching out to XFINITY over our forums page for help with that unstable internet service. I am someone who relies on my internet service to be stable for my job so I understand the inconvenience that this can cause you. I am sorry to learn about this experience. We are the perfect virtual door knock on over social media to get help from an awesome team of expert specialists who are dedicated to resolving issues such as this. Have you checked if you have a more stable connection while connected hardwired directly from your device to the modem? Range and coverage can also be negatively impacted by many external factors such as house size, construction material, and interference material. Are you able to check if you are experiencing the same issue while in close range to the modem? Are you using a Comcast modem or a purchased modem?
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