1 Message
Internet Unreliable/Dropping
Lately my internet has been unreliable. It could work good for a few hours but then randomly drop signal. Restarting does make it stary working again but the problem still persists.
I've had a technician come in a while ago because the internet dropped one day and never returned. He managed to bring it back but the problem returned.
user_9b3dgs
1 Message
1 month ago
I'm having a similar issue. My internet is unreliable and it will start to disconnect me from things and then return shortly afterwards.
1
XfinityEricB
Official Employee
•
1.6K Messages
1 month ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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