1 Message
Internet, tv not working
Hello, my Internet is not working. I use it for Business
The Internet goes off every hour when I’m in the middle of a live video. I tried calling and doing what the robot says on the phone, but with a no help
My TV also goes off and on in the middle of programming
please somebody give me a call at [Edited": "Personal Information"]
XfinityPaula
Official Employee
•
1.4K Messages
2 months ago
Hello user_jac6oc. Thanks so much for reaching out to us on our Xfinity Forums. I'm sorry to hear about the frequent interruptions we are having with the internet and TV services. I know how much of a damper this can make on a day, especially when trying to work. I would love to help out and make sure that you don't continue to have these issues. We are a social media team and maintain our conversations online through posts and direct messaging, but we will help!
When the internet drops is that when you notice the TV service stopping as well?
With the internet having an issue each hour it seems like there may be a firmware or an RF signal issue. Are you using a wireless connection during your video calls? Are other internet device impacted as well?
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