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user_7utiyy
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1 Message

Thursday, April 16th, 2026 4:30 AM

Internet too slow

I want to know why my internet is too slow after upgraded modem and got a promotion higher speed as before I had

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4 hours ago

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XfinityQue

Official Employee

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573 Messages

4 hours ago

 

user_7utiyy, hello there and oh no! Thanks for reaching out sharing your experience. I do apologize about that and would be highly concerned if I was in the same boat. Are you experiencing those challenges on Wi-Fi or through ethernet connection? 

 

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