Internet timing out every night

Does anyone else internet and phone just "randomly" go out every night between midnight and 1230? Mine is almost like clock work. Around 1215am it goes out for about 10 minutes and then it's fine. The techs are super helpful. They suggest the unplug and plug it back in or the famous restart the modem from the app. One suggested a tech come out. When I asked if the tech would be able to tell me why it only goes out at 1215, her response was, "there isnt anyone working in your area right now."