1 Message
Internet throttling via DPI?
Hi -- I'm having an issue with my Xfinity service and I'm pretty sure it's Xfinity throttling me via dpi. Here are the symptoms:
-- Video/audioconferencing: every 150-180 seconds, I start getting signal losses that persist for 15-20 seconds, reducing video + audio quality
-- Minecraft: when my son is playing on a remote minecraft server, every 150-180 seconds he gets laggy connections with the server that also persist for 15-20 seconds.
-- Ping times and signal levels are unaffected while these disruptions are happening.
The reason why I think this is a comcast issue is that these problems go away instantly if I turn on a vpn (either nordvpn or cloudflare warp). Has anyone else experienced this? Is there any way to talk to someone at comcast knowledgeable enough to handle this? I had a tech out a couple of weeks ago who found some signal issues and replaced some coax connectors and the signal levels improved; but the issue still persisted.
XfinityThomasB
Official Employee
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1.7K Messages
30 days ago
user_p9gfp4
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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EG
Expert
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109.1K Messages
29 days ago
@user_p9gfp4 @XfinityThomasB
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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