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mkarias1
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Thursday, December 9th, 2021 3:09 AM

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Internet stops working almost once a day

For the past couple of months or so, my Internet stops working almost every day at different times.  it is very frustrating.  I have to restart my Xfinity modem and then everything works again.

I have a Xfinity modem that I rent and I have my own router (Netgear Nighthawk).  When the Internet stops working, it affects the Wifi, of course but also my desktop which is connect via Ethernet cable (connected to the router). 

I assume its the modem because the router is new (only a few months old).  I have not called Xfinity because I don't want to spend 45 mins on the phone when I can restart the modem (and router) and it will work again in 5-10 mins.  However this is very frustrating that the Internet stops working almost every day.  I work from home a couple of days a week and cannot afford to be without Internet.  Any ideas?

Question

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Updated 

3 years ago

783

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XfinityEmilyB

Official Employee

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2.1K Messages

3 years ago

Welcome to our community forum, @mkarias1! I have three people working remotely form my home so internet issues are a huge inconvenience for everyone. We'll definitely stick with you here until we get to the bottom of this. If you connect directly to the modem via ethernet, do you notice the same issue or only while connected to the router? 

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mkarias1

Visitor

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2 Messages

@XfinityEmilyB Hello, I have tried connecting my computer directly to the modem but it does not work at all.  I have no Internet connection which is very strange.  The Internet is working fine via the router right now.  I tried connecting two different ethernet cables from my computer to the modem.  I have no Internet connection.  When I connect to the router via the cable, I get Internet.  For some reason, my modem is only allowing Internet access via the cable connected to the router.  Any ideas?

3 years ago

0

CCAaron1

Problem Solver

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954 Messages

Let's get your account pulled up and start digging deeper into what may be causing this issue. Please send me a direct message with your first and last name, along with your complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.   

Here are detailed steps to direct message us:  

  • Click "Sign In" if necessary 
  • Click the direct message icon
  • Click the "New message" (pencil and paper) icon 
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
  • Type your message in the text area near the bottom of the window 
  • Press Enter to send your message 

I no longer work for Comcast.

3 years ago

0

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