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user_9b8tim
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Tuesday, July 16th, 2024 12:26 AM

Internet still out?????

Live in west league city, no internet for 7 days??? No tree damage nearby, have had power since storm.. When will it come back????

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2 months ago

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XfinityMarcos

Official Employee

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1.7K Messages

2 months ago

Hello user_9b8tim, I'm happy to hear you have power already restored to your home, that's always a necessity with this heat. I can't imagine what you've been going through, but I promise we have our techs and network engineers out in the field doing their best to restore services as fast as they can. It might be the case where the equipment, lines, or nodes that supply your service aren't connected to the same grid or close by, so they may not have power restored yet. Our techs feed the most current information avialable and try to set the most accurate estimated resolution times on our Status Center. Have you had a chance to review that website?

 

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Azurewo1f

4 Messages

2 months ago

11 days out in Texas City with ZERO updates.

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XfinityDena

Official Employee

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2.3K Messages

@Azurewo1f Services may be out in your area due to a number of reasons, including but not limited to weather, power interruptions or other outside factors. When a service loss is declared in an area, our teams are notified and will work as quickly and safely as possible to ensure everyone is back up and running. We offer convenient self-service options to check service interruptions through My Account, the Xfinity App, or the Xfinity Status Center at http://www.xfinity.com/support/status. This is where you would get the most up to date information including ETAs. This is the same information all representatives have as well. Credits are applied once the service loss in the area is cleared. Once fully resolved, there is a way to request a credit online, and we will check to see if you are eligible! Visit the link: https://www.xfinity.com/support/account-management/credits/outage/details?client_id=helpandsupport&continue=https://www.xfinity.com/support/status&linkId=149261291. 

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