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user_fv5cs7
1st Topic

3 Messages

Wednesday, April 9th, 2025 2:55 PM

Internet spikes in Ping every like 10-20 minutes while gaming

As I said the internet jumps to like 2000-4000 ping every few minutes while gaming and sometimes while doing nothing, its not congested cause its only 2 people for the up to 900mbps plan (I also use ethernet but it doesnt affect my phone or anyone else) 

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Updated 

6 days ago

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XfinityRaul

Official Employee

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1.9K Messages

7 days ago

@user_fv5cs7 Ping spikes can be frustrating, especially during gaming. I would be more than happy to help find a solution to this problem you're experiencing. Have you by any chance tried to reset your modem by using the Xfinity app? How about a power cycle, have you tried that?

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user_fv5cs7

3 Messages

Yes I have tried those 

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7 days ago

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XfinityMarshante

Official Employee

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13 Messages

 

@user_fv5cs7  how long have you been having spike issues while gaming? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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7 days ago

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user_fv5cs7

3 Messages

probably around a week  

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7 days ago

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XfinityMarshante

Official Employee

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13 Messages

@user_fv5cs7 I would be glad to look further into your account to see if there may be something going on with the services.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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7 days ago

0

EG

Expert

 • 

109.8K Messages

7 days ago

Concern moved here to the Home Networking help section. 

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EG

Expert

 • 

109.8K Messages

6 days ago

@user_fv5cs7 @XfinityMarshante 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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