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Internet speeds much lower - Xfinity tech claims it's my modem
My speed tier should get me up to 2 Gbps, however about 6 months ago my speeds have dropped, I barely get 500 Mbps now. I use a router but even direct hardwire from my desktop computer to the modem doesn't get any better speeds.
I've replaced my modem with one on the Xfinity approved modem list - Motorola MB8611 DOCSIS 3.1 Multi-Gig.
That didn't help.
I replaced my router with an TP-Link AX3000 (Archer AX55 Pro). Didn't help.
Finally I had Xfinity send out a tech yesterday. He checked the outside box, all good. Connected his tester to the cable that connects to my modem and he got 2Gbps speeds. So he said it's not an Xfinity issue but my modem.
So, low speed on my old modem and new modem??
I'm wondering, could it be possible that the wrong provisioning is on my modem?
I'm hoping to get an answer here because calling Xfinity support is horrible.
Thank you.
XfinityAngie
Official Employee
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1.9K Messages
9 days ago
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