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user_0na8ku
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Saturday, March 1st, 2025 8:09 PM

Internet Speeds A Fraction of My Plan

My internet speeds are not even close to the plan I pay for. I am on the 800 mbps plan and would expect at least 500-600 mbps, however I only receive about 50-60 mbps. It has been this way for an entire year and has not changed. I have updated all modem firmware and restarted it many times over. Can someone please look into why I am unable to get consistently high internet speed? Thank you.

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Updated 

1 month ago

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XfinityDilary

Official Employee

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2.1K Messages

1 month ago

 

Thanks for posting on our Community Forums for assistance with your speed concern, user_0na8ku. We understand the importance of having reliable services and will do our best to help. Is the speed issue affecting all of your devices? How are you testing the speed? Are you connecting via Wi-Fi or Ethernet? 

 

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user_5uxj3u

2 Messages

it's impacting all my devices, testing speed using the xfinity speed test, connecting via Wi-Fi.  I'm paying for Gigspeed+ and barely get 100 Mbps.  My question has not been answered.  WHY is it that Xfinity cannot provide their advertised speeds when I choose to utilize my own equipment, even though it's on the list of approved equipment?

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1 month ago

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XfinityAmandaB

Official Employee

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2.1K Messages

 

user_5uxj3u Thank you so much for letting us know you are not getting the speeds you should be. That is a huge difference from what you are receiving vs what you plan is. There has to be an underlying issue we haven't addressed yet. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

 

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1 month ago

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user_5uxj3u

2 Messages

1 month ago

I too have the same issue ... Paying for gig speed plus, getting 80-100 Mbps download speeds, and in fact, some speed tests return a faster upload speed than download, which is RIDICULOUS!  Maybe it's time for a class action lawsuit

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