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user_0na8ku
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Saturday, March 1st, 2025

Internet Speeds A Fraction of My Plan

My internet speeds are not even close to the plan I pay for. I am on the 800 mbps plan and would expect at least 500-600 mbps, however I only receive about 50-60 mbps. It has been this way for an entire year and has not changed. I have updated all modem firmware and restarted it many times over. Can someone please look into why I am unable to get consistently high internet speed? Thank you.

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Updated 

27 days ago

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XfinityDilary

Official Employee

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2.5K Messages

6 months ago

 

Thanks for posting on our Community Forums for assistance with your speed concern, user_0na8ku. We understand the importance of having reliable services and will do our best to help. Is the speed issue affecting all of your devices? How are you testing the speed? Are you connecting via Wi-Fi or Ethernet? 

 

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user_5uxj3u

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it's impacting all my devices, testing speed using the xfinity speed test, connecting via Wi-Fi.  I'm paying for Gigspeed+ and barely get 100 Mbps.  My question has not been answered.  WHY is it that Xfinity cannot provide their advertised speeds when I choose to utilize my own equipment, even though it's on the list of approved equipment?

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6 months ago

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XfinityAmandaB

Official Employee

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2.5K Messages

 

user_5uxj3u Thank you so much for letting us know you are not getting the speeds you should be. That is a huge difference from what you are receiving vs what you plan is. There has to be an underlying issue we haven't addressed yet. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

 

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5 months ago

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user_5uxj3u

2 Messages

6 months ago

I too have the same issue ... Paying for gig speed plus, getting 80-100 Mbps download speeds, and in fact, some speed tests return a faster upload speed than download, which is RIDICULOUS!  Maybe it's time for a class action lawsuit

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MK212

Visitor

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1 Message

27 days ago

Yeah. This is [Edited: "Language"].

You can search for "Xfinity not delivering advertised and paid for speeds" and similar on any search engine and you'll get thousands of posts over years. Xfinity/Comcast are proving that they simply don't care because they have regulatory capture and a legal geographical monopoly. Basically, the government supports their anti-consumer practices. It's only in the last months that customers have been leaving in droves because of these practices because Wireless ISPs now exist. Ironically, some Wireless ISPs didn't have data caps while Xfinity/Comcast, a WIRED ISP, couldn't even offer unlimited without the customer forking over another $30/mo on top of the already insulting prices for such slow speeds that they can't even guarantee. [Edited: "Language"], I couldn't get the advertised speed 50% of the time. Now Xfinity thinks they can save their bottom line by, finally, offering unlimited bandwidth (as long as you are savvy enough to switch your plan yourself), but they still can't provide the advertised speeds we paid for.

[Edited: "Solicitation"] It's obviously false advertising even if you don't dig deep enough to see how the network is very obviously manipulated through packet-shaping.

[Edited: "Solicitation"]

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