Are you referring to "increasing your speed" because you're not currently getting the speed that you are paying for ? Or are you looking to upgrade your service to a faster speed tier ?
Hi there and welcome to Comcast @user_gzed6b. Thank you so much for reaching out to us regarding your concern of increasing your internet speed. You are in the right place and we are happy to assist you today. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Why does this have to go private at this point ? That kind of defeats the purpose of a public help forum such as this is, no ?... They haven't even returned to answer my question yet..........
EG
Expert
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122.8K Messages
2 days ago
Are you referring to "increasing your speed" because you're not currently getting the speed that you are paying for ? Or are you looking to upgrade your service to a faster speed tier ?
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XfinityRoberto
Official Employee
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2.6K Messages
7 hours ago
Hi there and welcome to Comcast @user_gzed6b. Thank you so much for reaching out to us regarding your concern of increasing your internet speed. You are in the right place and we are happy to assist you today. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
Let me know if you have any questions.
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EG
Expert
•
122.8K Messages
5 hours ago
@XfinityRoberto
Why does this have to go private at this point ? That kind of defeats the purpose of a public help forum such as this is, no ?... They haven't even returned to answer my question yet..........
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