Internet speed

user_gletce Thank you so much for reaching out for help with your speed concerns. Not getting the speed you should is always a worry, and we appreciate you reaching out so we can help. It sounds like you may have recently changed modems. Is your new modem correctly displayed on your account in the Xfinity app? If your old modem is still showing, you may want to retry the activation options to help ensure your new modem is correctly activated on your account and speeds.