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user_pib7pg
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Friday, May 29th, 2026 9:50 PM

Internet speed

I am on the 2Gbps plan but all my speed tests only get at best 1Gbps .. my device to modem connection via WiFi is 2gbps or slightly more. I have the latest Xfinity modem. What do i need to do to get the full 2 Gbps 

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2 months ago

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XfinityVianney

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2 months ago

 

user_pib7pg, 

Thank you for reaching out and creating a new post. I understand you upgraded to our plan with downloads up to 2 Gbps, but you are seeing 1 Gbps when testing on your devices. If you complete a speed-to-gateway test outlined here https://www.xfinity.com/support/articles/test-speed-to-gateway-xfinity-app, can you share with us the most recent results? 

 

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user_pib7pg

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i did the test and I am getting 107% or around 2500 mpbs to the gateway.. i connect my W-Fi-6 (802.11ax) enabled modem on my laptop at 6 GHZ to the gateway sitting 4 feet away.. and can get only upto 1.3 GBps second.. How can i get the full 2Gbps over Wifi ?

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2 months ago

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XfinityChristy

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2.9K Messages

 

user_pib7pg Great question, what you’re seeing is normal. Even though you have 2 Gbps coming into the gateway, WiFi won’t deliver that full speed to one device. There’s always some loss, and 1.3 Gbps over WiFi is actually really strong. Your laptop is also a factor. Most devices simply aren’t built to pull a full 2 Gbps over WiFi, even on 6 GHz, especially with standard antenna setups. That 2 Gbps is meant to be shared across devices, not used by just one.

 

If you want to get close to the full speed on a single device, you would need to use a wired connection with a 2.5G port.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 months ago

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user_pib7pg

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ok thank you.. i will get a cat6 cable and try the wired connection

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2 months ago

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XfinityChristy

Official Employee

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2.9K Messages

 

user_pib7pg Sounds good, please  reach out if you have any other questions or concerns by creating a new post. I hope you have a great day. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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2 months ago

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