Visitor
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1 Message
internet speed
I've never been able to get the speed I'm paying for. I'm paying for up to 1100mps but am rarely able to get even 500. I'm hardwired to my router with a CAT 6 cable and my connection from my modem to the router is also a CAT 6 cable. Both my modem and router are state of the art and rated for up to 2000mps. There are no splitters on the line. When I contact xfinity they tell me they don't see the problem. I'm wondering if the problem is with the building I'm in. My service is associated with my coop, but I pay for the 1100mps service separately. Could that be why I'm not getting the speed promised?
EG
Expert
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116.4K Messages
2 days ago
What is the exact make and model number of the modem ?
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XfinityJustinC
Official Employee
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2.1K Messages
6 hours ago
Hello, @user_ypkwel thank you for reaching out over Xfinity Forums and glad to see our awesome Forums expert @EG [Edited: updated user] bring your post to my attention. . Working from home myself, I completely understand wanting to ensure your getting the best speeds on your home network. If you haven't had a chance this post is great to review for internet concerns.
When you mentioned router, do you use a standalone personal router as well as a gateway/modem? If so yes, a standalone router can at times cause signal issues as it works better to have your hardwired connection to the gateway/modem.
Wiring for the building could also be a culprit as our testing would be going to the demarcation point into the building, if everything is looking good on our end signal wise.
You would also want to ensure the device you're connecting can support those speeds, I have an older computer that can't support certain speeds, and would need to update network interface card (NIC) if I wanted higher speeds on that device.
Please let me know if this was helpful, I can investigate further if needed.
(edited)
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EG
Expert
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116.4K Messages
6 hours ago
@user_ypkwel
My question ?
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