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6 Messages

Saturday, September 6th, 2025

internet speed

Hello,

I am subscribed to the 1100 Mbps internet plan. Over the past few days, I have noticed a significant drop in my internet speed. When I run a speed test through the Xfinity app, my download speed only measures around 24 Mbps. Following app's instructions, I restarted the gateway and tested again, but the speed further dropped to about 21 Mbps, and this slow speed has been continuing.

Could you please advise on how to troubleshoot or resolve this issue?

Thank you for your assistance.

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