Hello @user_lgorlg are you able to share more details with us? Are you getting less than 400 Mbps download using an Ethernet cable directly to your modem or a wireless connection? It will also help to know what type of device you're using and what the make and model number of your modem is.
EG
Expert
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112.8K Messages
1 month ago
The concern is not "E-mail" help related......... Topic moved here to the proper help section for assistance.
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XfinityJosephA
Official Employee
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1.9K Messages
1 month ago
Hello @user_lgorlg are you able to share more details with us? Are you getting less than 400 Mbps download using an Ethernet cable directly to your modem or a wireless connection? It will also help to know what type of device you're using and what the make and model number of your modem is.
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