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Visitor

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1 Message

Monday, June 9th, 2025 2:53 AM

Internet Speed

Hi, I pay for 2000 download and 300 upload, and im only getting 1300 download and 40 upload. I have checked on the fcc broadband map and it shows I can get 2000/300, and im pretty sure the Xfinity XB8 gateway can support those speeds

Official Employee

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246 Messages

14 days ago

Hello @user_a615fh, I hope the day has been treating you well! Thank you for being a part of our community forum. I'm sorry to hear you're not receiving your plan speed. I definitely understand how important it is to have a great speed for your household needs. You have definitely come to the right place for assistance.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

 

Expert

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111.2K Messages

14 days ago

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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