Visitor
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5 Messages
Internet Speed
Greetings - I am currently on the Gigabit X2 plan and am supposed to be getting 2100 down and 300 up.
Speed tests show that I am only getting on average 925 down. Up speed averages about 350 and is fine, no problems there.
Would like to get closer to the down speed that I am paying for.
Any help would be greatly appreciated.
Aceq2jot
Contributor
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122 Messages
18 days ago
are you wireless or hard wired? If hard wired i believe you have to be plugged into the red jack on the back of the xb8 modem.
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BruceW
Gold Problem Solver
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26.3K Messages
18 days ago
What modem or gateway are you using, and are you connecting with Wifi or Ethernet? Are you using a standalone router?
If any of the devices in the chain are only capable of 1 Gbps you'll only see 940 Mbps or so due to protocol overhead.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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EG
Expert
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110.2K Messages
18 days ago
@ColinWD
The 2600 is the weak link in the chain. It has only gigabit Ethernet ports. Do you have the Xfinity gateway device in bridge mode ? If you are going to hang a third party standalone router off of it, it needs to be in bridge mode.
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ColinWD
Visitor
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5 Messages
17 days ago
Aceq2jot - I was wondering what the red marked port was for. With your information I was able to get it set up and everything is running smoothly.
I appreciate your time and assistance. Thank you.
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EG
Expert
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110.2K Messages
17 days ago
@ColinWD
You're quite welcome ! And that's good to hear !
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