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Thursday, October 12th, 2023 4:43 AM

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Internet speed

My internet speed is breaking i cannot stream continuously 

Official Employee

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1.8K Messages

2 years ago

Hi there @user_uldpb3, thank you so much for reaching out to us about your concerns of your internet speed service. Can you please provide us more details on what your reference of Breaking is? Is your speeds really slow, is the internet service cutting in and out? 

2 Messages

It’s really slow i should get around 400 mbps but it’s not even 50mbps

Official Employee

 • 

2.1K Messages

@user_uldpb3 Can you do me a favor and jump onto our awesome Xfinity app a run a speed test and send me a copy of the results?

I am an Official Xfinity Employee.
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Gold Problem Solver

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26.5K Messages

2 years ago

@XfinityOrlandoM wrote: "... send me a copy of the results?"

How might the OP do that? It would be helpful to include instructions for this first-time poster.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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