1 Message

Sat, Nov 13, 2021 6:59 AM

Internet speed

I upgraded my Internet from 75 mbps to 600 mbps And the Comcast employee said it will take affect immediately and I haven’t seen it so what’s going on? I’m using your guys modem that can handle it

Official Employee


494 Messages

2 m ago

Hello, @user_6108bf. I'm happy to hear we were able to upgrade you to a faster speed. If you requested the change to take effect right away, you should see the jump in speeds soon after. What are your current speeds now? Can you provide results from a speed test while hardwired to the Xfinity gateway if possible? 

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