1 Message
Internet speed throttled by Xfinity
It seems that they throttle my internet speed purposely. I very rarely get anywhere close to the speed I pay for…every evening it drops dramatically no matter what I reset or check. I had to turn off my phone’s WiFi off just to make this post. I also know that it isn’t a problem with my router because I have clocked it getting the correct speeds before. Anytime I talk to customer support they transfer me three or four times and spend most of their time going through the most basic troubleshooting that I have already done or trying to upsell me. I don’t want to pay more when I already don’t get what I pay for. Xfinity will probably be losing a customer soon.
carneyja
Visitor
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1 Message
20 days ago
I'm also paying for 800Mbps, did get 400Mbps to 700Mbps through nearly two years of the pandemic and now I barely get 50Mbps. Xfinity customer service is the worst, hard to reach a person and that person has never been able to help. I rarely call to keep my blood pressure down as they have you do basic test that I've already done. I'm a customer of nearly 30 years and I'm desperately looking for another internet and TV provider. Considering DSL if I can get a guaranteed 100Mbps, I would take it in a heart beat. Currently paying $265/mo for internet and programming. Xfinity service regarding TV has been terrible, picture will often freeze in the middle of watching a program. Often get error message stating to reboot my Xfinity box.
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XfinityShawn
Official Employee
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1.2K Messages
18 days ago
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_d53db2
Visitor
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2 Messages
13 days ago
I feel your pain - I'm paying for the 1.2GB and a tech was out on Sunday to fix the downstairs apartment...low and behold later that night, my internet starts acting crazy and speeds went down to 20MB but upload speeds went up by 10...go figure. I call xfinity and the earliest they can get a tech out is this Saturday so I have basically been out for almost a week, gotten 2 calls trying to do internal troubleshooting and like most people, I work from home at least a couple days a week. I have a feeling if they have to replace the line, it will probably be another few weeks as this is an apartment complex and they would have to go into the attic. Waiting a week to get a problem corrected that they caused is crazy to me
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