Visitor
•
1 Message
Internet speed SLOWs every evening
I recently upgraded my router/modem from Xfinity. I have the 1.2G plan. Consistently during the last two weeks I test my internet speed during the day and get 100% or more of my plan. But every day when I am home the internet drops to around 300mbs (average below 30% of my speed plan any time I run the test in the evening. Restarting the internet changes nothing. I got the higher speed so I can game with no issues. But I still have lag and ping because the internet itself is far below what I am paying for. What are my options here? I would like to make a formal grievance but I cannot get ahold of a real person or find the option to do so. If I do get ahold of someone with the number, all they do is the basic (check your internet, want to restart modem, suggest new modem). I had an appointment for a tech but cancelled it because I anticipated they would not actually fix anything and charge me $100 anyway. I'm guessing this is "normal" internet throttling or congested network. I just want the speed I am paying for.
zandor60657
Contributor
•
227 Messages
6 hours ago
What sort of place do you live in? If you're in a single family house or small building it's probably Comcast's problem. If you're in a high rise or larger apartment/condo complex it might be your landlord's or the condo association's problem. There are lots of buildings that were wired for cable TV but have too many units on a segment for good internet speed when a bunch of people are using it, but worked just fine for cable TV back when they were built or wired.
0
0