Visitor
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2 Messages
Internet speed not matching plan
Hello. I have upgraded to the 1gbps plan, but my internet speed is stuck at 200mbps. I have tried restarting the modem, which is a CM1000v2.
Visitor
•
2 Messages
Hello. I have upgraded to the 1gbps plan, but my internet speed is stuck at 200mbps. I have tried restarting the modem, which is a CM1000v2.
XfinityAldrik
Official Employee
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2.6K Messages
3 days ago
Thanks for reaching out @user_7cxcsd! I can understand how frustrating it is to upgrade to Gigabit and still see speeds 1/5th of the new plan. This sounds like either a modem provisioning/configuration issue, a device/router limitation, or a connection test setup issue.
If you haven’t already, please send try sending a signal to the modem using our Xfinity app. Sending a refresh signal should hopefully correct the bootfile compared to power cycling/restarting the modem. We have an official article on using the Xfinity app to troubleshoot the internet here:
https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting
Once the signal has been sent and the modem is online, please test with a computer connected directly to the CM1000v2 modem using Ethernet, bypassing any router, then run another speed test. Also make sure the Ethernet port on the device is Gigabit-capable and that the Ethernet cable is Cat 5e or higher.
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EG
Expert
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118.6K Messages
3 days ago
The CM1000 is not compatible with gigabit speeds. See this link for compatible devices; https://www.xfinity.com/support/internet/customerowned
(edited)
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EG
Expert
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118.6K Messages
6 hours ago
@user_7cxcsd @XfinityEricB
It's still an incompatible device. It's only rated by them for 950 Mbps. You won't get the full speeds. Good luck !
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