Internet speed not matching plan

Thanks for reaching out @user_7cxcsd! I can understand how frustrating it is to upgrade to Gigabit and still see speeds 1/5th of the new plan. This sounds like either a modem provisioning/configuration issue, a device/router limitation, or a connection test setup issue.

If you haven’t already, please send try sending a signal to the modem using our Xfinity app. Sending a refresh signal should hopefully correct the bootfile compared to power cycling/restarting the modem. We have an official article on using the Xfinity app to troubleshoot the internet here:
https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting

Once the signal has been sent and the modem is online, please test with a computer connected directly to the CM1000v2 modem using Ethernet, bypassing any router, then run another speed test. Also make sure the Ethernet port on the device is Gigabit-capable and that the Ethernet cable is Cat 5e or higher.