Internet speed is NOT as claimed by Comcast FALSE ADVERTISING ALERT.

Supposedly I have a 300MBS connection. But in reality I have never ever had speed tests over 190mbs. I have tested the speeds for over two months, taking screen shots, using several different speed test services and have NEVER had speeds over 190. and the avg. is closer to 170 Want to see some typical screen shots????? I have 25 test from October 23 to today I tested my speeds before and after the so called "upgrade" and yet nothing changed. nothing changed!

See... unless you test on a regular basis, when you call the customer service rep gives you the hand waving " of course your speed will vary based on all kinds of factors"

COMCAST....says <---- -----> reality

Here is a sample:

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Again

Expert

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31K Messages

3 years ago

@makingspace are you connected directly to the modem when you run the tests?

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makingspace

Visitor

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10 Messages

@Again

I tried it both ways, Modem direct, and router. Again. no difference in speed tests results, Also , the modern router I have is a mgf. matching netgear router and I've had no issues with it, And really? could adding a router reduce speeds, by a 130mbs???? No... It's not me... it's comcast.... thanks for asking.

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3 years ago

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Again

Expert

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31K Messages

@makingspace

@EG can help you far better than I can but he may be taking the day off because of the holidays. We'll see. 😉

What modem do you have? And did you upgrade from another speed to 300mbs? If so, did Comcast push a new config file> I'm guessing, too, that you have rebooted the modem [most likely several (headache) times]. And why did you use Spectrum's speed test?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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3 years ago

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makingspace

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10 Messages

On 10/22/2021 comcast email """We're excited to share that we're increasing your download speeds from 200 Mbps to up to 300 Mbps. Faster download speeds help to give you a better experience as you work, learn, and stream from home.

yet nothing changed> I have a netgear CM1000v2. It's a modern modem.

3. I used spectrum and 9 other test sites, as you can see by looking carefully at the images...!! yet they all agree that I've not had any speed increase from the pre "increase" claimed..

3 years ago

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bucmo

Visitor

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1 Message

3 years ago

I agree. Not sure why this has not turned into a class action.

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U

user_bb801b

Contributor

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167 Messages

3 years ago

Late to the thread here but as much as would like to agree, those internet based speed test aint most accurate...

tried - https://internet.xfinity.com/network/health

The tech with meter is only data point that matters and aside from that actual speed depends on multiple factors.. Where is the modem in relation to the actual machine running the test? Windows or Mac machine? Wifi or direct wired?

bottom line, 66% of capacity is within reasonable spec even if not actually rated value. Not sure exactly what the fine print says regarding end user bandwidth..

Cable internet is one signal shared by many so if bunch of users are online, that would theoretically slow things down..

Just my .2 cents.

Thanks and good luck.

(edited)

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makingspace

Visitor

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10 Messages

@user_bb801b .. given that I had exactly the same speed before comcast "increased" me ...

Read closely 1. I had "200mbs" before "upgrade" and tested it regularly with the same testing services as in the images. It is the same speed now as before the upgrade. Clear? In plain english... comcast claims to have increased my speed on 10.22.2001 yet no speed increase is evident as tested before and after the so called upgrade... I changed nothing equipment wise!!!

If comcast had increased my speed, the current tests would have changed? they did not!!!!!!!!!!!!!!!!

3 years ago

makingspace

Visitor

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10 Messages

@user_bb801b today 152 .... that's not what I expect....

3 years ago

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EG

Expert

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107.3K Messages

@makingspace

I'm going to escalate your issue to the Comcast corporate employees that are available to these boards. They will be able to see if the correct speed configuration / boot file for your subscribed to speed tier is loaded in to your modem. And that the provisioning and account data in their backend / database is correct and complete.

Good luck !

(edited)

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

3 years ago

CCAnna

Problem Solver

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874 Messages

This is not the experience we want our customers to have @makingspace. I can understand your frustration. You have come to the right place for help. Let’s take a closer look at your account together and check some data on the backend. I will need to gather some personal information in private, but we can circle back around to the public forum and provide a resolution.

Can you send us a private message with your full name, name of account holder (if different) and service address? To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!

I no longer work for Comcast.

3 years ago

makingspace

Visitor

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10 Messages

thanks... I have complied with this instruction.

3 years ago

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U

user_6c5c9e

Visitor

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1 Message

3 years ago

I am having the same issues. I had 200 mbps and upgraded to 1200 mbps. I have taken multiple speed tests and my big number has been 150 mbps, checked today and I am at a whopping 120 mbps.

sure would be nice if there was a way to contact xfinity before I end my service.

[Edited: personal info]

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CCDaniel

Problem Solver

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606 Messages

@user_6c5c9e I'm sorry to hear to hear that you not getting the speed that you are subscribed to and appreciate you bringing this to our attention. You're definitely in the right place we're Xfinity experts. I would like to take a look and assist you with getting this figured out.

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I no longer work for Comcast.

3 years ago

0

Your Home Network

makingspace

Internet speed is NOT as claimed by Comcast FALSE ADVERTISING ALERT.

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