I understand how important your services are to you as they are to me as I just started to work from home full time! Any service issues will cause a headache not only to not be able to assist my customers but prevents my kids from getting school work done and being entertained while I am working!
When you are looking at your speeds are you completing them while being hardwired to the modem or while on a WiFi connection? Many times there are awesome routers and devices for a WiFi connection, but each device that the signal goes through along with environmental factors can inhibit speeds while connected to WiFi. With an ethernet connection, every device that is connected outside of the initial modem connection uses up some of the available speed to function, think of it as a split on the line that removes some of the available speeds, the more devices connected, the more the degradation of the speeds available.
XfinityDena
Official Employee
•
2.5K Messages
8 days ago
@user_deupte
I understand how important your services are to you as they are to me as I just started to work from home full time! Any service issues will cause a headache not only to not be able to assist my customers but prevents my kids from getting school work done and being entertained while I am working!
When you are looking at your speeds are you completing them while being hardwired to the modem or while on a WiFi connection? Many times there are awesome routers and devices for a WiFi connection, but each device that the signal goes through along with environmental factors can inhibit speeds while connected to WiFi. With an ethernet connection, every device that is connected outside of the initial modem connection uses up some of the available speed to function, think of it as a split on the line that removes some of the available speeds, the more devices connected, the more the degradation of the speeds available.
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