Frequent Visitor
•
25 Messages
Internet speed dropping and unusable, cant get through on phone plz HELP
Hi,
I am unable to get through on the phone or via the online chat bot that's broken currently and keeps cycling me around and refusing to connect me to an agent. Now, The phone keeps saying "We detected an issue with the lines outside of your home, we will text you an appointment time when someone can come out" It verifies my number and I never get a text or confirmation that someone will come out to resolve the issue.
This has been an ongoing issue on and off for years but now its unusable. I have had non-stop problems since switching to the 1gb internet speed, I cannot keep doing this while working from home and will need to switch if we cannot stabilize the connection and the bad hops/latency. I have had multiple techs onsite, and I have gone through 5 comcast modem/routers since upgrading to 1gb speeds.
Can someone please reach out to me so I can have a tech come out and fix the line outside of my house? The speeds dropping below 1 mbps and the latency to certain servers is horrible since I upgraded to 1gb. I need a stable and low latency connection to servers or I have to switch to Version FIOS after over 14 years of being with comcast. Thank you.
XfinityBradM
Official Employee
•
915 Messages
4 months ago
@mhfinances
Our team can definitely understand how stressful and irritating it is to have issues with your internet connection. We all work from home on this end of the screen so we can completely relate to how it causes you to make arrangements that you didn't expect. If you weren't aware, you have access to 22 million hotspots with your Xfinity ID and password for any emergency Wi-Fi situations. There may be a close-by option available if you needed, check out the hotspots near you.
What sort of troubleshooting steps have you taken/performed on your end?
Please also note that sending unsolicited direct messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a direct message to be sent, you can then proceed with doing so.
0
0