Visitor
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1 Message
Internet Speed dramatically decreased
Prior months my speeds were between 500-680 Mbps, now they are 95.5 Mbps. Now change in equipment or plan. What happened???
Visitor
•
1 Message
Prior months my speeds were between 500-680 Mbps, now they are 95.5 Mbps. Now change in equipment or plan. What happened???
XfinityEricB
Official Employee
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2.4K Messages
2 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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EG
Expert
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111.5K Messages
2 days ago
@test_user @XfinityEricB
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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