Skip to main content
jpva23
1st Topic

Visitor

 • 

3 Messages

Tuesday, August 26th, 2025

Internet Speed discrepancy

Hello there,

My plan is the 1100 speed but it almost never exceed 1GIG. Then, now I am getting notifications from Xfinity saying that I am getting more than what it is. Could someone please explain?

Question

 • 

Updated 

5 days ago

29

1

0

Oldest First
Selected Oldest First
XfinityAmandaB

Official Employee

 • 

2.6K Messages

17 days ago

 

jpva23 We have been upgrading our speeds for a lot of customers. You may have gotten an increase with a completed upgrade. With your speeds, however, unless you have a hardwired device, you may not see the increase since Wifi is always going to be slower than a hardwired connection. Do you by chance have any devices hardwired to the modem you can use the speed test on to confirm the speed your modem is receiving directly? 

 

2

0

jpva23

Visitor

 • 

3 Messages

@XfinityAmandaB​ Hello there,

My Gateway Eero Pro is hardwired directly to the Xfinity box, so I’m unsure why there is such a significant performance difference. The discrepancy seems inconsistent with the advertised capabilities.

Like

Reply

7 days ago

0

XfinityMarcus

Official Employee

 • 

1.8K Messages

jpva23 thank you for using the Xfinity Community Forum to reach out. We need to ensure you are getting the speeds you anticipate, let's dive into some troubleshooting together to ensure you are getting the speeds you pay for. Can you send me a direct message with your full name and complete service address to get started?

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message. 
 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

5 days ago

0

forum icon

New to the Community?

Start Here