Internet speed and router

My internet speed tests at 25.2 mbps. It should be 105. My router is 8 years old. Everytime I try to call service the computer resets me. There is no change. I am currently having to teach from home because my school is closed and today I was barely able to communicate with students and access internet. I have been on messenger for nearly an hour and don't know how to get help short of canceling my account so I can actually talk to a live person by going with another company. I have had this account for 8 years and had been happy with it until now, but I don't see any way around this mess because I can't actually get to a real person.

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Responses

Clemsondudw

New Poster

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1 Message

5 years ago

Yea I can’t get connected to anyone either. I upgraded my internet and it hasn’t taken effect. I can’t get a real person at all. They are garbage right now

0

EG

Expert

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111.4K Messages

5 years ago

@kmccrary wrote:

My internet speed tests at 25.2 mbps. It should be 105. My router is 8 years old. Everytime I try to call service the computer resets me. There is no change. I am currently having to teach from home because my school is closed and today I was barely able to communicate with students and access internet. I have been on messenger for nearly an hour and don't know how to get help short of canceling my account so I can actually talk to a live person by going with another company. I have had this account for 8 years and had been happy with it until now, but I don't see any way around this mess because I can't actually get to a real person.

Start here;

https://forums.xfinity.com/t5/Your-Home-Network/Internet-Troubleshooting-Tips/m-p/3310447#M316652

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Your Home Network

kmccrary

Internet speed and router

Clemsondudw

EG

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