Internet Speed (120mbps) is different from my plan's speed(300mbps)

Good afternoon and happy Sunday @user_wevwo1, thank you for taking the time to reach out to our dedicated Communities team today regarding your connection issues. We're sorry to hear that you are only receiving speeds of 120Mbps even though you are subscribed to 300Mbps. We appreciate you trying to restart your modem as well. May I ask if you have tested on any other devices? Are you using a personal standalone router in addition to your modem?

Thank you for confirming that you tested speeds on your phone, desktop and laptop @user_wevwo1, we appreciate it. Yes, the XFINITY gateway is a modem/router combo but some customers use a third party router in addition to their gateway so we just wanted to confirm if that was the case.

We'll be happy to take a closer look at your signal levels and troubleshoot further. If we can't resolve your speed issues remotely, we can schedule one of our expert technicians to take a look. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account? To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

We look forward to working with your further. 

@user_wevwo1 @XfinityAlyssaA 

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