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Internet slows to a crawl from 11:30pm till 3:30am
Hello all, I’ve been having this problem for a long time about the same time almost every night. Internet connection slows down to 2-3 mbps download but uploads are normal in the 40mbps. This happens almost every night for hours not no 5 minute thing.
I do not have a Xfinity gateway but my own all in one modem/router and thought it might be dying since I’ve had it for years so I bought some pricy xfinity compatible modem and separate WiFi 6 router but nothing has changed.
i have done everything like turn on and off everything, checked and made sure there are no reboot timers on. I checked the xfinity app for any interruptions in service but it says all is good. I log into the router and says Internet has connection.
Everything is on and powered just feels like xfinity is limiting me for them hours almost every night.
No problems during the day, the internet speeds are as they should be so I don’t know what gives.
XfinityBrianH
Official Employee
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2K Messages
7 hours ago
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EG
Expert
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116.3K Messages
4 hours ago
@XfinityBrianH @user_x9p1f8
This is not the Reddit Platform. These are the Comcast Community Help Forums. To send the requested information in a private message via this platform;
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Instead, type Xfinity Support there. As you are typing a drop-down list appears.
• Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter or tap the > icon to send it
See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.
[Permission from and credit given to BruceW].
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