Visitor
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1 Message
internet slow or out for weeks in kirkland, wa
Internet has been slow, like 30mb instead of 1gb. Many unplugs and modem/router restarts and still reporting these low speeds. There's also been an outage in my area 3-4 times in last week. What is going on??
XfinityDena
Official Employee
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3.9K Messages
19 hours ago
@user_frz5o2
We offer convenient self-service options to check service interruptions through My Account, the Xfinity App, or the Xfinity Status Center at http://www.xfinity.com/support/status. Have you checked there yet? If no interruption, I want to make sure we are respecting your time and not repeat the steps you have taken previously. What troubleshooting steps have you taken?
I also wanted to make sure you are aware that any time you need to troubleshoot our Xfinity app can assist you step by step. It is not just to pay your bill or to get notifications about interruptions. To learn how to troubleshoot in the future you can follow the link: https://www.xfinity.com/support/articles/using-xfinity-app. Honestly, it is the best app to date that we offer and super easy to use for all of your account needs!
If you have our Gateway you can test the speeds to the Gateway using the Xfinity app (https://www.xfinity.com/support/articles/test-speed-to-gateway-xfinity-app)
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