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user_9hwnfg
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Monday, October 28th, 2024 10:02 PM

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Internet slow and lagging since outage last month

The entire area had an outage about a month or so ago, and everyone in my house and around us has noticed that the internet has never been the same since. Download speeds are very slow, videos buffer or timeout and we have one of the upper level speeds. We have reset and tried everything possible. Please 

Question

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Updated 

8 months ago

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tsacmoc99

1 Message

8 months ago

Same here, in GA. After 10 years with xfinity if this doens't clear up soon, I will be swapping. This is not what we pay for guys

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XfinityBradM

Official Employee

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915 Messages

@tsacmoc99 Our team can definitely understand how stressful and irritating it is to have issues with your internet connection. We all work from home on this end of the screen so we can completely relate to how it causes you to make arrangements that you didn't expect. What sort of troubleshooting steps have you taken on your end? A great article to review when you're experiencing a connection issue would be our Internet Troubleshooting Tips, it has some great information about what to look for and how to test devices to isolate the issue. The more information we can get from you about the issue the faster can come up with solutions to get it resolved in a timely manner. 

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8 months ago

0

XfinityChelseaB

Official Employee

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1.8K Messages

8 months ago

Hello @user_9hwnfg, Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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EG

Expert

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111.5K Messages

8 months ago

@user_9hwnfg @XfinityChelseaB 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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