Internet slow after 10g upgrade

Thank you so much for your post on your slow connection after network upgrades in your area. If you have not gotten help already I would definitely appreciate the chance to take a look at your connection on my end so I can help make sure you are getting the speeds you should.

 If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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In experiencing loss of speed and connection with our Xfinity Internet service since the new upgrade 10G/Next Gen Xfinity Comcast system here that supposedly was their new 10G system that has caused significant problems since it was updated in July of 23 I have had very poor Internet service since it's very slow speeds from what we had for over a year on their old service that was perfect at 1400 MBPS down and 40 up was solid every speed test every day that these rated speeds on their gig plus IPS service which was 1200 down and 40 up. With many tech visits of over 20 over the last 6-7 months to try and fix this issue they have never been successful in fixing the issue at all and report that it must be R third party top of the line best there is Arris G36 modem equipment that's bad however we've replaced the third party equipment twice now without fixing or helping the problem at all in the continues. I have spent umpteen thousands of hours over the last six months been working on the phone with Xfinity and Arris in trying to resolve their issues with their new updated service that was supposed to increase everybody's speed and bandwidth with us it decreased it to almost nothing to being unusable to even send an e-mail this is causing severe harm and damage to my businesses and continues to do so. Arris has again sent us a new updated mode cable modem a G54 to try and see if this will make any difference not only did it not make any difference but it couldn't even be activated by Xfinity is unable to activate even activate this brand new top of the line state of the art Arris G54 which is a quad-band Wi-Fi 7 3.1 DOCSIS 10 gig cable modem with Wi-Fi so now with three tested and knowing good cable modems of Arris's this has to be 100% an issue and problem with the new upgraded system of Xfinity that was implemented back in July of 23 problems and issue with it that they obviously have been unable to fix so far. They only want to blame anybody else for this issue and problem and they say that it's not their issue or problem that it's somebody else's issue problem there's nothing wrong with their system is what they continuously say and report however this is the only thing it can be it's an issue with their new updated system that's either not working properly or designed improperly or installed improperly and this isn't just affecting me I'm sure it's affecting many others with third party modems on the fastest service they provide which is the gig plus or gig extra 1200 down and 200 up service Internet. THEY NEED TO GET THIS NEW SYSTEM FIXED ONCE AND FOR ALL!!! We are NOT getting what we are paying for and it's costing us a loss of business and thousands of hours of time in trying to fix Comcast issues over the past 6 or 7 months. I wonder if there are any class action law suits or other legal action being taken here with these issue. If there are please let me know who to contact.