@user_76al6a We certainly hate to lose you. But we can definitely assist you with your cancellation request. To cancel an account you can either call our main helpline at 1-800-934-6489 or send our Forums team a direct message with your full name and service address, and we can help you as well.
To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it.
EG
Expert
•
114.3K Messages
31 minutes ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMatthew
Official Employee
•
1.1K Messages
28 minutes ago
@user_76al6a We certainly hate to lose you. But we can definitely assist you with your cancellation request. To cancel an account you can either call our main helpline at 1-800-934-6489 or send our Forums team a direct message with your full name and service address, and we can help you as well.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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0