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user_0g2vqj
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Wednesday, October 23rd, 2024 2:03 AM

Internet Services are HORRIBLE

This has been some of the worst internet service I have ever had. Our internet and cable is out more times than not. We can barely get ahold of a live agent to resolve this and when we do, there is still no answer as to WHY we are having outages in the first place Heck! We even had someone say they were looking at the outage map and then proceeded to ask if we were affected by Hurricane Milton. [Edit: Personal Information]

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22 days ago

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XfinityAldrik

Official Employee

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1.7K Messages

29 days ago

Thank you for reaching out to us @user_0g2vqj! We have multiple members in my home that rely on our internet for work and school. I completely understand how frustrating intermittent connections caused by frequent interruptions can be. Just to confirm, have each of these interruptions been reported in the status center or our Xfinity app? Have you noticed if there has been intermittent connection or other internet connection issues while there are no interruptions reported?

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user_850140

Visitor

 • 

8 Messages

24 days ago

We live in Woodbridge Virginia. Our Comcast Xfinity service was just down on Friday October 25, 2024 and it was down again this morning on Wednesday, October 29, 2024. We pay almost $300 a month for basic service… Wi-Fi, cable TV and home phone service. These prices are absolutely ridiculous. No wonder people are getting rid of Xfinity. I plan to do the same myself very soon.

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XfinityOrlandoM

Official Employee

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1.4K Messages

@user_850140

 

Thank you for reaching out to our social media team , it’s great we can connect this way! This link  https://www.xfinity.com/support/status  who are awesome Xfinity app https://www.xfinity.com/apps are great tools to check on the service interruptions in your area. We never expect our customers to pay for services that they can't use due to service interruptions, we do have our awesome self-service link where you can obtain a credit for the downtime,. Just visit xfinity.com/support/status, you will see the Tips in case of an outage section at the bottom of the page and can click the link, Check eligibility.

 

 

As a single parent of two I understand the need to have the best price for the services you love and need.  Our awesome self service website https://www.xfinity.com/planbuilder once you log in we'll show you prices that you can look into to see if you can find the savings for the services your household needs

 

let me know if you have any questions or concerns

 

 

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22 days ago

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