Internet Services are HORRIBLE

@user_850140

Thank you for reaching out to our social media team , it’s great we can connect this way! This link  https://www.xfinity.com/support/status  who are awesome Xfinity app https://www.xfinity.com/apps are great tools to check on the service interruptions in your area. We never expect our customers to pay for services that they can't use due to service interruptions, we do have our awesome self-service link where you can obtain a credit for the downtime,. Just visit xfinity.com/support/status, you will see the Tips in case of an outage section at the bottom of the page and can click the link, Check eligibility.

As a single parent of two I understand the need to have the best price for the services you love and need.  Our awesome self service website https://www.xfinity.com/planbuilder once you log in we'll show you prices that you can look into to see if you can find the savings for the services your household needs

let me know if you have any questions or concerns

I live in the same city and have also been experiencing intermittent connectivity issues for the past almost 6 months.

I understand how important your services are to you as they are to me as I also to work from home full time and any service issues will cause a headache not only to not be able to assist my customers but prevents my kids from getting school work done and being entertained while I am working! 

We offer convenient self-service options to check service interruptions through My Account, the Xfinity App, or the Xfinity Status Center at http://www.xfinity.com/support/status. Have you checked there yet? If no interruption, I want to make sure we are respecting your time and not repeat the steps you have taken previously. What troubleshooting steps have you taken @user_4qy61t ? 

I also wanted to make sure you are aware that any time you need to troubleshoot our Xfinity app can assist you step by step. It is not just to pay your bill or to get notifications about interruptions. To learn how to troubleshoot in the future you can follow the link: https://www.xfinity.com/support/articles/using-xfinity-app. Honestly, it is the best app to date that we offer and super easy to use for all of your account needs!