Internet Service

I am contacting you to formally complain about my ongoing internet service issues. My internet disconnects multiple times throughout the day, and Comcast has already replaced my equipment without resolving the problem.

I am paying for a service that is not working reliably, and I should not have to keep spending my time troubleshooting the same issue.

I want a thorough technical investigation, including checking the outside line, signal levels, wiring, and neighborhood network for any underlying problems. If a technician needs to come out, please schedule one and make sure the issue is properly diagnosed rather than simply replacing equipment again.

I am also requesting a bill credit or refund for the period my service has been unreliable. If Comcast cannot provide a reliable connection, I want to discuss canceling my service without an early termination fee, if applicable.

Please escalate this complaint to a supervisor or the appropriate technical team, document the ongoing issue on my account, and provide me with a case number and a clear plan for resolving it.