Internet service

I’ve been a customer since 2020 Today Friday no internet service. Absolutely the worst customer service experience notified by the rep my modem is offline they can’t resolve but commitment to have a technician out on Friday Promising the technician works until 8pm and will be out on Friday before 8pm Then receive a text message scheduled service will be Saturday night not Friday as rep indicated. Therefore without internet and Tv for over 24 hours and no follow up to explain why can’t be fixed sooner All communication is by text that the scheduled service is not available sooner Pay high fees for a service disruption over 24 hours Still not fixed and expectations that I should be fine to wait until Saturday night and also refer Xfinity to others