internet service

My internet keeps dropping every 10-15 minutes, it stays out for 1-2 minutes then comes back just fine. This makes streaming tv shows very difficult....

Responses

Oldest First

Selected Oldest First

XfinityRay

Official Employee

•

3.1K Messages

1 month ago

Greetings, user_mzy1ba! We are happy to further help with the internet service. I totally get that watching is near impossible with that happening! Let's get it fixed! Have you tried any troubleshooting steps so far such as resetting your modem?

The Xfinity app can be very handy in this type of situation. The app will run a scan of the area for problems and allow you to sign up for text alerts. If there are no issues you can troubleshoot, send signals to your equipment, and schedule a Technician visit. We want things at your fingertips! I know it has saved me a few times now!

5

0

U

user_mzy1ba

Visitor

•

4 Messages

@XfinityRay

How do I reset the modem? should I just unplug it for at least 10 seconds then plug it back in?

Like

Reply

1 month ago

0

U

user_mzy1ba

Visitor

•

4 Messages

@XfinityRay The xfinity app thinks everything is working since whenever it tries to troubleshoot the internet is working. It comes and goes which is the difficult thing, the mobile assistant does not understand that.

Like

Reply

1 month ago

0

XfinityAbby

Official Employee

•

440 Messages

Yes you can unplug the modem, Wait a minute and then plug the modem back in.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

1 month ago

0

U

user_mzy1ba

Visitor

•

4 Messages

@XfinityAbby That seemed to work, thank you. It has been almost a full day and internet has not dropped.

Like

Reply

1 month ago

0

XfinityNatalie

Official Employee

•

253 Messages

Wonderful, user_mzy1ba! We are truly delighted to hear that your Internet is back up and running properly, as it should. We appreciate your feedback regarding the XFINITY app, and we will forward this information for further improvement as we are always working to improve our apps and products to ensure you can enjoy your service experience with peace of mind. Is there anything else that we may assist you with before we let you enjoy the rest of your TV show streaming?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

1 month ago

0

Your Home Network

user_mzy1ba

internet service

XfinityRay

user_mzy1ba

user_mzy1ba

XfinityAbby

user_mzy1ba

XfinityNatalie

New to the Community?