Thank you very much for reaching out to us here @user_758a4a. If you do not have an active Xfinity outlet to connect your modem to, we can set up a service call to have one installed. If you would like u
I would look outside your residence if you can and see if you have an xfinity box on the outside of your home. If you do follow the wire to where in the wall it is penetrated and make sure you use that outlet on the other-side to hook up the coaxial cable. That connection should be your line from the spigot so you can receive internet services. If a tech has to come out to your property do your best to make sure they don't charge you for it. It's not cheap and they wont install your modem unless you pay for it.
XfinityJohnG
Official Employee
•
1.7K Messages
2 years ago
Thank you very much for reaching out to us here @user_758a4a. If you do not have an active Xfinity outlet to connect your modem to, we can set up a service call to have one installed. If you would like u
Click "Sign In" if necessary
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
s to check on that for you send me a direct message with the full name and complete address for your service.
0
0
user_NA
Contributor
•
15 Messages
2 years ago
I would look outside your residence if you can and see if you have an xfinity box on the outside of your home. If you do follow the wire to where in the wall it is penetrated and make sure you use that outlet on the other-side to hook up the coaxial cable. That connection should be your line from the spigot so you can receive internet services. If a tech has to come out to your property do your best to make sure they don't charge you for it. It's not cheap and they wont install your modem unless you pay for it.
0
0